At Valmonte Bliss, LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below:
1. Returns Eligibility
- Items must be returned within [insert timeframe, e.g., 30 days] from the date of purchase.
- Items must be:Unused, unworn, and in their original condition.
Returned in their original packaging, including any tags or labels.
- Certain items are not eligible for return or refund, including:Sale or clearance items.
Gift cards.
Custom or personalized products.
2. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed back to your original payment method within [insert timeframe, e.g., 5-7 business days].
- Shipping fees are non-refundable, except in cases where the item is defective or an error was made on our part.
3. Exchanges
- We offer exchanges for eligible items, subject to stock availability.
- If you wish to exchange an item, please contact us at [insert email or phone number] to confirm availability and receive return instructions.
- The new item will be shipped once the original item is received and inspected.
4. Defective or Damaged Items
- If your item arrives damaged or defective, please contact us within [insert timeframe, e.g., 7 days] of delivery.
- Include photos and a description of the issue for faster resolution.
- We will offer a replacement, repair, or refund, depending on the situation.
5. Non-Returnable/Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Sale or discounted items: Items purchased during sales events or with promo codes.
- Custom or personalized items: Products made to your specific requirements.
- Gift cards: Gift cards cannot be refunded or exchanged.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an error was made by Valmonte Bliss, LLC.
- We recommend using a trackable shipping service to ensure your return is received.
7. Refund Exceptions
- Refunds may be denied if returned items show signs of wear, damage, or are missing original packaging and tags.
- Items returned after the eligible return window may not be accepted.
8. How to Start a Return or Refund
To initiate a return or request a refund, please:
- Contact us at [insert email address or phone number] with your order number and reason for return.
- Follow the instructions provided by our team to complete the return process.
- Ship the item(s) back to the address provided.
9. Contact Information
If you have any questions about our refund policy, please contact us